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Lost connection and cannot reconnect

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First of all please can i say that i am far from technically minded when it comes to this so please bear with me.

i have a DS-7204HQHI-SH DVR , Virgin Media, using No-IP for DDNS as i use ivms 4500 on my mobile phone.

all was working fine until about 4 days ago when i failed to connect on my phone. nothing that i know of had chained vrigin or NOIP wise. the dvr and cameras are still working and recording but i cannot see them on my phone.

within the setting on the DVR it says connection...

Lost connection and cannot reconnect

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