Hik-Connect Failed to Search the Video

Hi All,

Can anyone help me i am always getting the message "Failed to Search the Video" when i try and watch back the motion detection on my iPhone. I am getting this message when i use Wifi or 4G. It makes no difference.

I really like the Hikvision camera's and the NVR but I am beginning to really hate the IOS Hikvision connect app.

Any help would be appreciated.

Thanks