Hikvision Thermographic camera on Mac Catalina

I got "Temperature Screening Thermographic Turret Camera" below and tried verification with macOS Catalina 10.15.4

I'm new about hikvision camera, and know nothing except reading relevant thread.
My hope is
1. view live video and images properly.
2. know my issue has anything to do with so called "one of Hikvision's biggest issues...

Hikvision Thermographic camera on Mac Catalina