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New User - couple of issues

January 9, 2017, 1:31 pm
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Hi all, sorry for long first post....pulling my hair out here.

I recently purchased a 4 camera + NVR system. All is (or was) working fine but I have a couple of questions / issues that I cannot find an answer to online despite some extensive searches.

The system is comprised of the following components:
1 x NVR DS-7604NI-E1/4P/A
4 x IPC DS-2CD2T42WD-/I5

All components are at the correct and latest firmware levels available via as of today. I just downloaded...

New User - couple of issues
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5mp DS-2CD2352-I - available in the UK?

January 14, 2017, 12:36 pm
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Is the DS-2CD2352-I 5mp wdr exir camera available in the UK?
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investigation

January 16, 2017, 12:00 pm
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i recently had a case of a hikvision hdcvi 16 channel dvr where a certain amount of computers was stolen out of a lab. dvr was set on motion detect. cam starts recording with no movement on screen....a flickering on video and 3 seconds later the laptop disappears. i reduced playback speed to 1/8th. still the same. the log file is a 168MB txt document and i have no idea where to start looking for tampering either remotely or on dvr. any advice would be mich appreciated as i can find no source...

investigation
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Bugs/Flies/Insects and Motion Detection

January 17, 2017, 5:32 am
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Hi,

I've got a new install going on here. We have 4 of 8 cameras set up so far and I have noticed an issue with flying insects passing the camera and triggering the motion detection.

Does anyone have any tips on settings for the cameras to reduce this and still track larger slower moving objects (people).

I'm currently running at 20fps, at 2688x1520 on some DS-2CD2342WD-I in expert mode on the motion detection of the camera with various levels of sensitivity and percentage settings for...

Bugs/Flies/Insects and Motion Detection
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Hikvision Firmware Update for DS-76xx/77xx NI-E (-E series) NVRs

January 17, 2017, 6:45 pm
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How to reset the password of an EZVIZ account

January 18, 2017, 10:52 pm
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How to Reset the Password of an EZVIZ Account
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We've had a few customers and forum user enquiries over the last couple of weeks regarding how to change or reset the password of an EZVIZ account. The process is briefly mentioned in our guide on how to set up EZVIZ, but I thought it'd be helpful to have a more indepth guide.

EZVIZ (or HikCloud as it...

How to reset the password of an EZVIZ account
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ds-7204hvi-st firmware

January 19, 2017, 2:17 am
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Hi

I need the latest firmware for an older dvr ds-7204hvi-st , Does anyone have a link to it please.
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hik connect

January 19, 2017, 3:18 pm
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hi there

any experts on the above app

working great but say on a 16 channel unit with only 12 cameras installed can you remove the camera 13 14 15 16 pic

and on one device 32 channel

I have 64 cameras showing but only 28 physical
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4-5mp camera rubbish resolution

January 20, 2017, 7:22 am
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why is my picture so bad?
Yes it's wide field probably 4mm but it can't distinguish a car number plate 15ft away! I can take picture with my iPhone from same location and clearly read Reg of number plate from house opposite 70ft away!
Some more detail , adjusting bit rate upwards of 1023 shows no discernable increase in sharpness. And throughly put varies between 4kbps and 10kbps even on 16kbps setting . I would say camera is focussed well it purely seems as if the camera is not 4-5mp !
Also...

4-5mp camera rubbish resolution
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Qnap vs Hikvision

January 22, 2017, 7:53 am
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Hi all,

New to the forum because i can't find the solution myself.

Qnap TS-453 Pro
Camera-01 = 2CD2612F (Hikvision V5.4.0 build 160530)
Camera-02 = 2CD2742FWD (Hikvision V5.4.4 build 161125)
i want Hikvision to write directly to the NAS (and not use the surveillance station)

On the NAS i've created a user group 'CCTV' with two users: Camera-01 (quota 100GB) and Camera-02 (quota 800GB)
Also (on the NAS) i've created the directory CCTV\Camera-01 and CCTV\Camera-02, including passwords etc....

Qnap vs Hikvision
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DS-2DE5220I-AE

January 22, 2017, 9:12 am
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i recently purchased this but when I opened it the waterproof gland on the RJ45 supply side is missing, does anyone know where I can get one suitable to attach on to the end on the camera?
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sd card slot

January 23, 2017, 8:13 am
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does anyone know where the sd card goes on a hikvision DS-2DE5220I-AE, I don't want to blindly start dismantling the camera looking for it.
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hikvision newbie

January 26, 2017, 1:20 am
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Just got a hikvision da-7104hqhi hard drive and 3 cameras have it all fitted and one of the cameras has a grainy darker picture any ideas
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Hikvision "error message"

January 27, 2017, 10:05 am
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Dears,

good day to all.

can you please assist me as i am trying to connect the camera using P2P cloud via HIKVISION. however, when searching the serial number it give me error message " device is using by other user".

HIKVSION model DS-7200 Series

i am using iVMS-4500

i have already configure the port forwarding,

Hoping for your quick response and understanding.

Regards
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[SOLVED] Live View and Playback Failed with Safari Browser

January 27, 2017, 8:23 pm
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Hi all,

Just a quick update to let you know that currently there seems to be an issue with some versions of OSX and Safari that are causing the Live View and Playback of a Hikvision NVR to fail when connecting to it via Safari. When attempting to initiate either, an error message will appear in the bottom right stating that Live View failed or Playback failed depending on what you're trying to access.

This is likely to be as a result of a Safari or OSX update causing compatibility issues...

[SOLVED] Live View and Playback Failed with Safari Browser
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Cannot recognize the DVR DS-7200 Series in NW

January 28, 2017, 10:01 am
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good day to you

i wasn't able to connect to the browser and even i tried pinging the IP address of the DRV (DS-7200 series) and saying "destination host unreachable" error.

i have already changed the IP address with the same range of the gateway but still no success. i have tried changing the cables and router port connection still no success.

i've got the gateway when i type ipconfig in the command prompt.

IP Address: 192.168.254.110
Subnet: 255.255.255.0
gateway: 192.168.254.254...

Cannot recognize the DVR DS-7200 Series in NW
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Ezviz login failed / Hikvision

January 29, 2017, 2:05 am
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Hi all,

Trying to login to ezvizlife ask me for entering verification code. But many times and sometimes continuously, although i enter it correctly it returns me "incorrect verification code please input the correct verification code ezviz". Below are the screenshots. Can you help me for this issue?


View attachment 212

View attachment 213
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Adding New User Issues

January 29, 2017, 5:39 am
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I have two users, 1 Super and 1 guest (Operator) - Both work fine over the internet (WAN).
I just added a third (Operator), restricting this user to Live View only on all cameras (Profile Identical to guest).
Issue 1.
When I try to logon with this new user 'ella' the login is rejected with 'Invalid User name or password'.
I've tried this several times and this is what I have tried so far:
Changed the password
Changed the user name to lower case instead of first capital letter....

Adding New User Issues
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IP CCTV Tester

January 29, 2017, 11:28 am
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Hi, I am new to this,(1st post) I am an electrician that has recently started installing Hikvision IP cameras (2CD-2342) Have purchased Twilight Pro TS2 tester which is similar to IPC 8600 etc. But when doing ONVIF test, I keep getting the message "username - password error. I know these are 100% correct, anyone any ideas ?
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which is the best way to go for live view.

January 31, 2017, 2:54 am
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i have installed the camera (hikvision DS-2DE5220I-AE)....finally . I can get live view on lan but when I go to full screen on the pc monitor I loose the control panel for pre sets , ptz etc. is the ivms 4200 suitable? which is the most up to date version? light versus full version? and if so do I use the same log in details and set up details I did through sadp?
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